Return Policy

Return Policy

At Kanova, we want you to feel confident with every purchase.

Return Period

You can request a return within 7 days of receiving your order.

Return Conditions

To be eligible for a return:

  1. The item must be unused
  2. In its original packaging
  3. With proof of purchase (order confirmation)

Return Process

  1. Submit a return request through your account or contact support
  2. Wait for approval and instructions
  3. Ship the item back if required

Return Shipping

Return shipping costs may apply unless the return is due to:

  1. Wrong item delivered
  2. Damaged or defective product

Non-returnable Items

Some items are not eligible for return, such as:

  1. Personal-use products
  2. Final sale or discounted items