Cancellation Policy

At Kanova, we understand that sometimes you may need to cancel an order.

You can cancel your order before it is processed or shipped.

Once the order has been processed or shipped, cancellation may no longer be possible.

If your cancellation request is approved, the refund will be processed according to our Refund Policy.

Since Kanova is a marketplace, some orders are fulfilled by individual sellers.

Cancellation availability may vary depending on the seller and order status.

If you need assistance with cancelling your order, please contact us:

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