Frequently asked question

Yes, Orders can be place with kanova app.

. Guiding your customers is not optional — it is the foundation of every successful purchase. From placing an order, to modifying it, to handling returns, every step should feel simple, transparent, and reassuring. When customers understand the process, they feel in control. When they feel supported, they build trust. And when trust is established, purchasing becomes effortless. The more clearly you guide and support your customers, the more likely they are to choose Kanova — and come back again.

. You cannot create multiple accounts using the same email address or phone number. Any fraudulent activity, including fake or misleading orders, may result in account suspension or permanent restriction.

Orders may be canceled for the following reasons: Cancellation requested by the customer Product is out of stock The system detects suspicious or fraudulent activity

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